Textline Automations: The following images are direct exports of Figma files and have not been “portfolio” modified. It is important to me that the design work I create and oversee is showcased as users would see it.
Textline Automations
Automations are the connective tissue of Textline. Automations is a powerful feature that links all other features through customizable, conditional workflows. From simple out-of-office replies to sophisticated routing logic, Automations empower users to create dynamic experiences without manual effort. As CPO, I championed full integration across all new features, including Surveys, Drip Campaigns, Consent, Tags, Dispositions, and others.
Highlights:
Enables the usage of other features even when agents are offline.
Significantly reduces administrative workload—saving tens of thousands of personnel hours.
It is beloved by users for its flexibility and creativity.
I led the development of a content library to inspire users: textline.com/automation-recipes